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How Reliable Are Payment Apps Like Venmo, Zelle and Cash App?

Ronnie Daniels by Ronnie Daniels
April 18, 2019
Reading Time:2min read
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Payment apps like Venmo and Zelle offer a way to send and receive cash at the click of a button, but how dependable are they?

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With greater than 15 million customers and growing, online charge service β€œCash App” is enjoying rapid achievement. β€œCash App” has emerged as a success tale the various increasingly more-crowded area of payment apps, doubling its active users in a year. One of those clients, Porter Myrick of Chicago’s Pullman community, stated he began the usage of β€œCash App” final year.

Myrick has been a protracted-time purchaser of finance apps like Zelle and Venmo, which he uses to switch money to buddies and circle of relatives. In December of last year, he tried a new oneβ€“β€œCash App.”

 

After a $200 charge he turned into imagined to get hold of went missing, he started fumbling with the app to locate solutions.

β€œIn the center, there’s a tab that suggests me the quantity to be had, after which there’s a tab that announces cash guide,” Myrick stated.

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Myrick wanted that guide while he becomes unable to find the $two hundred transfer, but answers didn’t come smooth.

In mid-March, he followed all of the prompts and submitted an inquiry to the customer service middle–however he never heard again.

It seems, his money became sitting inside the app the whole time–he just couldn’t locate it. Myrick handiest discovered wherein his money was by means of gambling with the app for weeks and mastering its nuances.

A response from β€œCash App” should have helped him locate his money a good deal quicker.

Myrick said a customer service response could have improved his experience on the app.

Financial analysts like Lamont Black, a professor at DePaul University, said speedy-growing businesses can experience developing pains.

Black stated many new tech organizations like β€œCash App” lack the customer support help had to parallel fast growth.

One manner to ensure you recognize in which your money is going while using an app like β€œCash App” is to check it out with a friend.

β€œIf you download it and try to use it right now without understanding in which your cash is, it might end up in the incorrect account,” Black said.

A β€œCash App” spokesperson advised CBS 2, β€œOur goal is usually to offer customers with fast and considerate customer support. Occasionally, as in this example, we fall brief of that intention, and we’ll use it as an opportunity to research and do better inside the destiny.”

After Myrick’s debacle become ultimately resolved, β€œCash App” managed to ship him a customer support survey.

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Ronnie Daniels

Ronnie Daniels

Zombie enthusiast. Internet guru. Unable to type with boxing gloves on. Bacon geek. Evil gamer. Spent 2001-2008 training junk food in Pensacola, FL. Spent 2001-2004 merchandising cod in Orlando, FL. Spent high school summers consulting about ice cream in Fort Walton Beach, FL. Spent 2002-2007 writing about crayon art in the government sector. Spent 2001-2008 building weed whackers in Los Angeles, CA. Spent 2001-2004 buying and selling saliva in Naples, FL.

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